RV Mobile Service

Terms & Conditions

Service Authorization

• Before we begin any diagnostic, repair, or service work on your RV, please provide written authorization.

Billing & Payment

• All services are billed based on:
•  
  • Trip charge
  • Total service hours
  • Parts and/or supplies
• We will add any required state and local taxes to your bill.
• Your service time begins when our technician arrives, and the first hour is included in your Service Visit fee.
• Labor is billed in half-hour increments, with a one-hour minimum for each service call.
• If we finish early, you can request extra service during your remaining time at no extra labor cost.
• We calculate your charges at the end of each service day for full transparency.
• Any extra work, such as installing parts, will be billed separately after the job is complete.

Customer Presence Requirement

• Please make sure you or another designated adult is present during your service appointment.
• If you need to make an exception, let us know ahead of time and we will do our best to help.

Photos & Documentation

• Our technicians may take photos of your job for these reasons:
•  
  • Training and educational purposes
  • Marketing use
  • Verification of completed work
• Customers may:
•  
  • Be present during documentation.
  • Review photos.
  • Request copies.
• We will never sell or share your images for any reason other than what is listed above.

Cancellations

• If you cancel within 4 hours of your appointment, a $100 cancellation fee may apply unless we approve an exception.

Recycling & Disposal Services

Back40 Certified RV Restoration & Repair complies with all regulations regarding the proper disposal of appliances, hazardous materials, and debris.

We offer optional disposal services for your convenience:

• Large appliances (e.g., refrigerators): $100
• Medium appliances (e.g., air conditioners, large TVs): $75
• Small appliances (e.g., water heaters, furnaces): $50
• Furniture: $25–$100 each (depending on size)
• General debris (cabinets, counters, wood, etc.): $25–$100

These fees include transportation, labor, and landfill costs, so you know exactly what to expect.

Manufacturer Warranty Policy

Many RV manufacturer warranties let certified mobile technicians perform on-site service. However:

• It is your responsibility to understand your warranty coverage and requirements.

Back40 Certified RV Restoration & Repair will perform warranty work under the following conditions:

1. The customer communicates directly with the warranty company.
2. All required service documentation is provided in advance.
3. We confirm payment arrangements before service to make sure payment is complete on the day of service.
4. Back40 will provide any needed documentation, such as invoices or service details, if you request it.
5. Any exceptions must be pre-approved prior to the service date.

Mobile Service Visit Rates (Includes one (1) hour of labor):

• 0–30 miles: $130 - $190
• 31–60 miles: $192 - $250
• 61–90 miles: $252 – $310
• 91–120 miles: $312 – $370
• 121–150 miles: $372 – $430
• For locations over 150 miles away, please call us for availability and custom pricing.
• Same location / same RV park with multiple RV units: TBD

Labor Rates

• First hour: Included with service visit
• Additional labor: $130/hour

Additional Charges

• Shop supplies & materials: $25
• Parts and materials: Billed separately

What’s Included

Every mobile service visit includes:

• Travel to your location.
• The first hour of professional diagnostics and service.

At Back40 Certified RV Restoration & Repair, we are committed to being transparent, providing quality work, and offering fair prices, so you always know what to expect.